Who Do We Have Here... Smart Ideas, Smarter People
Simbarashe Phillip Mujuru, Founder and Chairman of Chamvari Networks. Heads the design & analytics wing of Chamvari and oversees the clients' business intelligence needs. Loves Italian pasta, watching movies in HD and coding software in AJAX.
Desmond Tinashe Mapfumo, Chamvari Networks' Chief Executive Officer. A Chartered Accounting and Management Consulting professional, he also heads the Financial Consultancy wing of this joint. Eats and drinks business incubation, complex problem-solving and negotiations ALL day!!! Probably one of the smartest people in the world. Now, that's another reason to consult with us
Mansfield T Mukuchamano, (Bsc Hons Business Information Systems). With strong business analytical skills and IT project management, Mansfield was able to lead the team at Harmony Gold with success. After that great triumph he later moved on to Omni Africa just in time to work with the team in launching their Zambia and Botswana software departments. This opportunity not only allowed him to showcase his leadership skills but his ability to work as part of the team. As part of the Chamvari Team he works on the design, implementation and Project sign off on web-developed solutions in Zimbabwe, South Africa and Zambia.
Outside of work he loves spending time with the family and playing a little bit of golf
Once cited as a “prototypical entrepreneur,” Nathan Williams has literally built his entire executive career on that definition, even before the term “entrepreneur” came into common use. A high energy, business conscious and goal-driven CRM Executive, Nathan Williams approaches each new business challenge with his intrinsic flair for innovation, creative problem-solving and measured risk-taking to drive consistent bottom-line improvements and shareholder value.
Nathan Williams began his career on a path that is rare among many CRM executives. He worked for many South African local based and multinational companies such as Standard Bank, Credit Guarantee, Sasfin Finance, MTN, Vodacom, Cell C, Saltwater Estate, Tracker Networks, iBurst (WBS) and Virgin Mobile SA, and he is currently the CEO of Destiny Communications and the Managing Director of Afro-dati Pty Ltd.
Nathan has been at Executive Senior Management Level in various topics since 1996. His collective knowledge and experience has been applied in Pharmaceutical, Banking, Telecommunications, Financial Services, Credit & Risk, Wireless Technology, Vehicle Tracking, Property Management, and Information Technology.
In 1996 he accepted a position as Customer Retention Manager, where he gained extensive experience and earned great promotional rewards into a senior manager role.
In 1999 Nathan found himself intrigued by the “world” of the customer. When offered a CRM & Retention Manager position within Telecoms, Nathan jumped at the opportunity to apply his CRM, Retention Management, Churn Management, and Customer Service skills to the trade.
Having earned his stripes within the CRM field, Nathan wanted to complement his natural customer ethos with a strong foundation in business management.
Recognized as a high-potential executive, in 2005, Nathan’s career took a ten-fold leap in responsibility when he was sought out by Tracking Company and accepted a position as Executive Head: Information Management within the IT division.
The best way to realize this dream was a move into the Business Information Systems (BIS) arena, where he headed up a team of Business Analyst and IT Project Managers. This allowed him the opportunity where he gained a great deal of Business Analysis skills with a major focus on Analytics, Information Management, Data Mining, Data Integrity and Customer Life Cycle Management.
Easily making the transition from managing 40 people to managing 150 people, afforded him the privilege to gain substantial knowledge within the Business Analysis and Business Process Re-engineering. Nathan William’s career really had nowhere to go but up.
Nathan didn’t disappoint, championing the complete overhaul and modernization of trading systems and architecture, his ground-breaking work in executing mission-critical systems and processes was recognized and well rewarded.
In 2008, Nathan’s career took another leap forward when he was invited to join an international mobile company, which was known at the time as one of the “hottest” companies to work for, with a reputation for hiring only the world’s top talent.
As Executive Head: Customer Operations with global authority for CS Operations supporting 350 employees, Nathan built a solid Customer Centric division from the ground up, and provided pivotal leadership in optimising effective and efficient call centre management strategies, process alignment and the integration of cross functional processes. Sought out by the global group, during this time, Nathan also advised on and provided sound recommendations on potential CRM technology investments.
Nathan was promoted to Chief Customer Officer and HR Director, where he was instrumental in bringing the Customer Service department and the HR Department to another effective operational level by driving Customer Centricity and Human Capital Management from concept to execution in just 12 months.
As the Chief Customer Officer (CCO), Nathan was involved in driving both acquisition, retention and churn management growth strategies as a member of the executive team (Exco). His contribution allowed the business to maintain its current client base very successfully and to grow the acquisition strategy aggressively. The company is currently recognized as one of the fastest growing MVNO’s in South Africa.
Nathan’s specializes in enhancing customer service strategy through implementing effective CRM, Customer Advocacy, Net Promoter Score (NPS), CSI, initiatives. Building knowledge “infoStructues” that deliver breakthrough profitability and customer loyalty has become synonymous with Nathan Williams.
Nathan is currently studying toward his Executive MBA, through the Regent Business School.
Customer Relationship Management has become the life blood of Nathan’s DNA; his love for customer service has led him to become intolerant of bad service delivery. Nathan believes your ability to interpret and analyse customers data effectively, will allow you to deliver a better quality of service and give you a competitive advantage.
Nathan is currently an active platinum member of the Progressive Business Forum (PBF), a platform for dialogue between the government and corporate South Africa. He is also a member of the Institute of Directors in South Africa (IODSA).
Nathan is also a Certified Psychometrics, Motivational Speaker and Life Coach/Business Coach.
Douglas Mamvura is one of the top marketers in Zimbabwe and has authored a renowned marketing book entitled “Marketing as a Calling” and has established Corporate Momentum, a Marketing Consulting firm in 2004. In 2000, he was nominated World Client of the Year by Success Motivation Institute (SMI) based in WACO, Texas United States of America.
He is currently the Managing Director of Premier Bank Corporation and has worked for some of the international brands such as Coca-Cola Central Africa where he worked in nine countries in the SADC region and also Standard Chartered bank where he set up the Marketing department. Some of the local brands that he has worked for include CBZ Holdings, a local financial institution, where he was Executive Director of Marketing and Sales and also Trust Bank as Group Marketing Director and Head of Retail banking.
Doug has a Bachelor of Business Studies Honours degree from University of Zimbabwe, a Masters of Business Leadership degree from University of South Africa (UNISA) and he is currently in his final stages of a Doctor of Business Leadership degree with UNISA and the title of his theses is “Strategic Management of financial institutions in a highly volatile and turbulent environment”.